You received a order confirmation email which contains a link to your order status and tracking number. For domestic defective orders, DJ TechTools will arrange for a return shipping label. If a product is not defective, the buyer is responsible for original and return shipping costs. Yes! Click here to chat with our online DJ teamīrand new products are returnable within a 30 day period in most cases. Some countries may levy an import VAT/IVA tax on your order (please click here for more information).įedEx Ground (free for continental US) has the following expected delivery times:įaster options are available and more information on international shipments is available here. Yes, we safely ship around the world every day through DHL and FedEx which are safe, affordable and fast. We offer financing for US customers via Affirm and PayPal Credit you need to register at their website first to use this service. You may use pre-paid credit cards as long as you have registered a billing address to them. We accept Amazon Pay, Apple Pay, GPay, PayPal and the following credit cards: Discover, Visa, American Express, Master Card. You will get an email containing tracking information as soon as your order ships. We will be experiencing high volume and no orders will ship out on Thanksgiving, Christmas or New Year so please be patient! Please make sure billing and shipping addresses are correct before submitting your order so it doesn't require further processing. We ship orders during weekdays and most orders will ship out in 24-48 hours. No technical support is given for third party products. The only exception to this is we will handle third party exchanges within 15 days of receipt of the item. Keep in mind that DJTT midi controllers and accessories purchased from non authorized vendors have no warranty associated with them.Īll third party products warranty claims are handled directly through the manufacturer. If you bought your device from an authorized reseller then please get in touch with them to get it replaced or serviced. Any modifications to equipment will void the warranty. Upon notification, receipt and inspection of broken product, DJ TechTools will send out a new product at no additional cost. This warranty does not include protection from damage caused by physical abuse (dropping, beating, slamming, etc) or water damage. Replacements for defective units will be sent out once the defective product(s) is returned and received at our facility.Īll DJ TechTools products (such as the Midi Fighters, Chroma Cables, Chroma Caps and other Chroma accesories) have a 1-year full warranty. Products outside of our 30 day return window must be warrantied through the manufacturer and are subject to their policies and procedures. The cost of the original shipment will be deducted from the refund.

If the item is NOT defective the customer is responsible for all shipping costs. The product is missing original box, packaging, accessories or manuals.The product(s) shows visible signs of wear or damage.Most brand new products are returnable within 30 days of the original shipment (view product exceptions here) without any additional fees, unless: Sometimes, gear doesn’t work out - so we try to provide the speediest and most fair return or replacement method possible. Please make sure to research this yourself if you haven't imported goods before.ĭJTT strives to provide great condition gear that works for you. You can get an better estimate of these charges from Freightos and VAT rates here. We cannot guarantee import duty costs in your country. These charges are NOT displayed at the time you submit your order since they are calculated by local customs offices. This is usually 15%-20% of the declared value and unfortunately we are not able to mark any package as a gift. International orders might be subject to import taxes that must be paid when the item arrives depending on your local customs. We offer financing for US customers via Affirm and PayPal Credit and Shop Pay you need to register at their website first to use this service. We accept Amazon Pay, Apple Pay, GPay, PayPal and the following credit cards: Discover, Visa, American Express, Master Card. You may use pre-paid credit cards as long as you have registered a billing address to them. All prices are quoted in US currency. All orders are shipped with USPS (United States Postal Service), FedEx (Federal Express) or DHL (Dalsey Hillblom Lynn). Personal data will never be sold or transferred to third parties.

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